Pioneering Software Support

Guidelines for Submitting a Support Ticket

At Pioneering Software, our goal is to provide you with the best support. Our online support centre allows us to effectively handle your requests. Please submit a ticket any time you need us to take action. For example:

• If you need to upgrade or downgrade your product version
• You have not yet received your licence key (please check your Spam box first)

Common Questions

Many answers to common questions can be found in our FAQ pages.

Third Party Applications on Macindows

Wine supports thousands of applications. Unfortunately, we cannot support all of them. If you are experiencing problems with a third-party application, please perform some rudimentary web searches and attempt to contact the vendor through their support channels. If you have exhausted these methods with no success, submit a ticket and we'll try to help.

What Happens When You Submit a Ticket

When a ticket is submitted, you'll immediately see a confirmation screen and receive an email. Both will contain a ticket key: a special key you can use to access your request in the future. Your request is immediately routed to multiple staff members. Any time we provide an update to your request, you'll also receive an email.